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Shipping

Thank you for shopping with Zacatak Lures! We ship worldwide, find out more about shipping below...

SHIPPING CHARGES 

Shipping charges delivery options, carriers and timeframes will vary depending on your shipping location: 

AUSTRALIA

Orders > $200AUD: FREE SHIPPING (+ $5AUD for Express)

Orders < $200AUD: $10AUD Shipping Fee (+$5AUD for Express)

Delivery: 1-7 business days (1-5 business days Express)

Carrier: Australia Post 

UNITED STATES, MEXICO & CANADA

Orders > $200USD: FREE SHIPPING

Orders < $200USD: $18USD Shipping Fee

Delivery: 5-7 business days

Carrier: DHL Express Worldwide

NEW ZEALAND

Orders > $200NZD: FREE SHIPPING

Orders < $200NZD: $19NZD Shipping Fee

Delivery: 1-5 business days

Carrier: DHL Express Worldwide

ALL OTHER LOCATIONS

We ship worldwide! Shipping fees will be calculated and displayed during the online shopping cart process.

Delivery: Timeframe varies for each location

Carrier: DHL Express Worldwide

ADDITIONAL SHIPPING GUIDELINES

ORDER TRACKING

Once placing an order with Zacatak Lures, you’ll receive an email containing an order number, details of your order and how you can get in touch with us if you have any questions. Please check your spam or junk mail folders if you don’t receive this. Once your order is processed and shipped, you’ll receive a second email providing details on how to track your purchase to your door. Don’t be concerned if there are no scan events within the first 24 hours - the system may take a day or so to register. 

Need to track your order? Please use the shipment ID provided in your shipping email and click the applicable link below:

DHL Express Worldwide - Track your shipment here.

Australia Post - Track your shipment here.

If your order does not arrive within 7 business days of the timeframes listed above, please contact the applicable carrier providing your tracking ID to request an update. If you are not satisfied with the information provided by the carrier please contact us for assistance.

SAFE DROP

Our shipping carriers may contact you to offer ‘safe drop’. Please note that if you accept this option we can not take responsibility for the safe arrival of your item. 

ARMED FORCES ADDRESS - APO / FPO / DPO

Unfortunately our international shipping carrier DHL Express can not ship to an armed forces address (APO / FOP / DPO). In the event that an order contains such an address, DHL will reach out to seek an alternate shipping address. This may cause unnecessary delays and it is recommended that armed forces addresses are not used when placing your order.

ORDER CHANGES & CANCELLATION

Please note your order may be prepared for shipment immediately and therefore cannot be changed or cancelled. 

CUSTOMS, DUTIES & TAXES

All shipments may be subject to import charges (duties, customs, tariffs and VAT) which are set by the destination country or location. They are based on the purchased merchandise’s country of origin / manufacture and the classification of that merchandise, and are levied once your package reaches your location. 

Zacatak Lures does not collect your duties and taxes during checkout and cannot predict what your particular charges may be. In the event you incur these additional charges, they must be rendered in order for your package to clear customs. Zacatak Lures will not be liable for these charges. For more information regarding customs policies and import charges please contact your local customs office. 

Whilst we will do everything in our power to ensure goods are delivered as quickly as possibly, delays caused by customs cannot be foreseen and Zacatak Lures can not be held accountable for such delays.  

UNABLE TO DELIVER

In the event that there are issues with delivery, our freight carrier will contact us to seek assistance in progressing the shipment (For example, address issues, duties to be paid, customs paperwork to be completed Etc.). At this time, we will contact you in writing via the email address provided and/or through our order message system in order to resolve the issue. Should we not receive a reply within the requested time period, our shipping carrier may determine the receiver as unreachable and choose to destroy the package. This is beyond the control of Zacatak Lures and Zacatak Lures will not be held liable for any costs associated with the loss, nor provide replacements. The receiver accepts all responsibility for the management of the delivery once it has left the Zacatak Lures workshop, and tracking details will be provided for this purpose.

 

If you have any questions regarding shipping or require assistance in relation to tracking, please don't hesitate to contact us